Privacy Policy

Information we collect

When you use a form on this website, such as a transfer request, compounding inquiry, contact form, referral or callback request, we collect the details you choose to share, which may include:

• Your name, phone number and email address.
• Your preferred language and best time to call.
• Your current pharmacy name and phone number, if you are transferring.
• Your choice about receiving text messages.

We also automatically collect limited technical information, including the page you first landed on, the website that referred you, and campaign tags in the link you used (often called UTM parameters). If analytics or advertising tools are enabled, such as Google Analytics, Google Ads or the Meta Pixel, they may collect device, browser and usage information through cookies and similar technologies.

Information we do not collect through web forms

Our website forms do not ask for your date of birth, medication names, diagnoses or other health details. Please do not include medical information in a web form. We collect that information securely by phone or in person, where it is protected under our Notice of Privacy Practices.

How we use your information

• To respond to your request and contact you by phone, email or text.
• To help transfer prescriptions or answer questions about our services.
• To understand how visitors find our website and improve it.
• To measure the results of our advertising.
• To meet legal and regulatory requirements.

We do not sell your personal information.

Cookies and analytics

Cookies are small files stored by your browser. We and our analytics and advertising partners may use them to remember settings, such as your language, and to understand website traffic. You can block or delete cookies in your browser settings. Some features may not work as intended if you do. You can also learn about opting out of Google Analytics through Google's browser add on, and manage ad preferences in your Google and Meta account settings.

Text messaging (SMS) terms

If you check the box to receive text messages, you agree to receive recurring automated messages from CarePoint Pharmacy at the number you provided. Messages may include account notifications, such as refill reminders and order updates, and promotional messages. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply.

Reply STOP at any time to opt out. Reply HELP for help, or call 661.480.2373. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties.

How we share information

We share information only with service providers who help us run our website, store form submissions, send messages or measure advertising, and only as needed for those services. We may also disclose information when required by law or to protect the rights and safety of our patients, staff or others.

Data retention

We keep website form information for as long as needed to respond to you and to maintain reasonable business records, or longer if the law requires. When it is no longer needed, we delete it or make it anonymous.

Security

We use reasonable administrative, technical and physical safeguards to protect your information, including encrypted connections and restricted staff access to form submissions. No website or transmission is completely secure, so we cannot guarantee absolute security.

Your choices and rights

You may ask us to access, correct or delete the personal information you submitted through this website, or to stop contacting you. California residents may have additional rights under state law, including the right to know what personal information we collect and the right not to be discriminated against for exercising privacy rights. To make a request, contact us using the details below.

Children's privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from them through the website. If you believe a child has submitted information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last changed. Continued use of the website after an update means you accept the revised policy.

Contact us

CarePoint Pharmacy, a DBA of F & F Helping Hands, INC
2270 E Palmdale Blvd Suite K/L, Palmdale, CA 93550
Phone: 661.480.2373
Fax: 661.480.2515
Email: admin@mycarepointca.com