Legal
Notice of Privacy Practices
Effective date: October 19, 2026
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
CarePoint Pharmacy, a DBA of F & F Helping Hands, INC ("CarePoint," "we," "us"), is required by law to maintain the privacy of your protected health information ("PHI"), to give you this notice of our legal duties and privacy practices, to notify you if a breach of your unsecured PHI occurs, and to follow the terms of the notice currently in effect.
How we may use and disclose your health information
Treatment. We use and share your PHI to fill your prescriptions, prepare compounded medications, give immunizations, counsel you, and coordinate with your doctors and other providers.
Payment. We use and share your PHI to bill and collect payment from you, your insurance plan, or others responsible for payment, including checking eligibility and benefits.
Health care operations. We use and share your PHI to run our pharmacy, such as quality review, staff training, audits and licensing.
Reminders and health information. We may contact you about refill reminders, pickup or delivery, and treatment alternatives or health related services that may interest you.
Business associates. We may share PHI with companies that perform services for us under written agreements requiring them to protect it.
Other uses and disclosures permitted or required by law
We may use or disclose your PHI without your authorization in limited situations, including:
- To family members or others involved in your care or payment, unless you object, such as allowing someone to pick up your prescription.
- When required by federal, state or local law.
- For public health activities, such as reporting adverse reactions to medications, product recalls, or preventing disease.
- To health oversight agencies, such as the California State Board of Pharmacy, for audits and inspections.
- To report suspected abuse, neglect or domestic violence as required by law.
- In response to a court order, subpoena or other lawful process.
- To law enforcement as permitted by law.
- To coroners, medical examiners and funeral directors.
- For organ and tissue donation.
- For research under legal safeguards.
- To prevent a serious threat to health or safety.
- For specialized government functions, such as military or national security purposes.
- For workers' compensation as authorized by law.
Uses that require your written authorization
We will not use or disclose your PHI for marketing, sell your PHI, or use or disclose psychotherapy notes without your written authorization. Other uses and disclosures not described in this notice will be made only with your written authorization. You may revoke an authorization in writing at any time, except to the extent we have already acted on it.
Your rights
- Access. You may inspect and get a copy of your PHI, including an electronic copy. We may charge a reasonable, cost based fee.
- Amendment. You may ask us to correct PHI you believe is incorrect or incomplete. We may deny the request in certain cases and will tell you why in writing.
- Accounting of disclosures. You may request a list of certain disclosures we made of your PHI.
- Restrictions. You may ask us to limit how we use or share your PHI. We are not required to agree, except that we must agree not to share PHI with your health plan for an item you paid for in full out of pocket, unless the law requires it.
- Confidential communications. You may ask us to contact you in a certain way or at a certain place. We will accommodate reasonable requests.
- Paper copy. You may request a paper copy of this notice at any time.
- Choose someone to act for you. A person with medical power of attorney or a legal guardian may exercise your rights.
To exercise any of these rights, contact our Privacy Officer using the information below. Some requests must be made in writing.
Complaints
If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer, or with the Secretary of the U.S. Department of Health and Human Services, Office for Civil Rights, at 200 Independence Avenue SW, Washington, D.C. 20201, by calling 1.877.696.6775, or at www.hhs.gov/ocr/complaints. We will not retaliate against you for filing a complaint.
Changes to this notice
We reserve the right to change this notice and to make the new notice effective for all PHI we maintain. The current notice will be posted in our pharmacy and on this website, and you may request a copy at any time.
Contact our Privacy Officer
Privacy Officer, CarePoint Pharmacy, a DBA of F & F Helping Hands, INC
2270 E Palmdale Blvd Suite K/L, Palmdale, CA 93550
Phone: 661.480.2373
Fax: 661.480.2515
Email: admin@mycarepointca.com